Terms of Services
Terms and Conditions – Estelino Australia
Welcome to Estelino
These Terms and Conditions of Sale (hereinafter referred to as “T&Cs”) govern all sales made through the website www.estelino.com (hereinafter referred to as “the Site”). By using our website, you fully accept these T&Cs. Please read them carefully before placing an order.
1. Company Identification
Company Name: Estelino
Email Address: info@estelino.com
2. Purpose
These T&Cs define the rights and obligations of the parties within the scope of online sales of products offered by Estelino, including wellness, comfort and self-care items.
3. Products
Estelino offers a curated selection of wellness and lifestyle products. Each product is presented on the Site with a detailed description, photographs, and price information.
4. Pricing
All prices are displayed in AUD. As our business is not currently registered for GST in Australia, prices are GST-free under Australian tax regulations.
Estelino reserves the right to modify prices at any time, but orders will be charged based on the prices in effect at the time of confirmation.
5. Orders
To place an order, the customer must:
• Select the desired products and add them to the cart
• Confirm the order details
• Provide accurate billing and shipping information
• Accept these Terms and Conditions
Order Processing Time: Please allow 2 to 4 business days for order processing before shipment. This is in addition to delivery timeframes.
6. Payment
Payment must be made in full at the time of ordering via secure payment methods available on the Site, including:
• Credit or debit cards (Visa, Mastercard, etc.)
• PayPal
The customer confirms they are authorized to use the selected payment method.
7. Delivery
Customers are responsible for providing a complete and accurate delivery address. Estelino will not be held liable for delays or failed deliveries due to incorrect information.
Delivery Costs: Free shipping is offered on all orders.
Delivery Times:
• Australia: Estimated delivery time is 7 to 12 business days after processing
• Other countries: May vary depending on location
8. Return Policy
We do not accept returns for change of mind. However, if a product is faulty or significantly differs from its description, customers are entitled to a refund or replacement in accordance with the Australian Consumer Law.
To request a return, please contact us within 14 days of receiving your order and provide photo evidence and a clear explanation of the issue.
Please refer to our full Return Policy at: https://estelino.com/pages/politique-de-retour
9. Contact
For any questions regarding these Terms and Conditions, please contact:
Estelino
Email: info@estelino.com